We have had lots of struggles and challenges in our lives, but we've had even more blessings!

Tuesday, October 2, 2012

Smiles amongst 'details'

   Some of you might remember way back HERE, when I told you about getting our new trash and recycling carts. Recently, we had received notification that the city was 'upgrading' their cart program. They were completely doing away with the city garbage bags. EVERY body is suppose to call and request a rolling bin. Yes, each sized bin still has a different cost to it, but instead of paying for service a year in advance, you 'pay as you dump'. Which is kind of false, seeings how you have to go on line and put money on your account, before they will start dumping your cart.  Any-ways, if you don't put your cart out to get dumped one week, you won't be charged for service that week. So in the winter, when smells will be frozen, if the cart's only half full, we won't bother wrestling it through the piles of white precipitation stuff, to get it out that week.
    When we were notified about the coming of this change, it said that those who already have carts, will be receiving a letter containing their new account number and pass word. I kept an eye out for it, but it never arrived. Then last week, our emptied trash bin had an orange 'flyer' sticking out of it, stating that if we did not activate our account, they would no longer be dumping our cart. The 'flyer' gave both an on line address and a phone number.
    I tried the online address first. Couldn't activate anything. Bother! So I dialed the phone number. The recording asked me to please hold, and let me know that I was "position number 24 in cue". Then the music started. Then the recording came back with an update on my position. Sometimes it seemed I was moving forwards. Other times, nothing had changed. "But if I hang up, it will be this way the next time I try too" I told myself.
   Deep breath. 'I can be on hold and still browse pinterest...'  O:-D
   Once I was connected to a human, he answered my comment about how busy they must be, by telling me they had moved 9 people into the phone bank. Thankfully, he was a very nice, even humerus man. And he tried ever so hard, but he couldn't access our account either! He tried via our address. He tried via our name. He had me walk outside and read the code off of our cart to him. That didn't help at all. He said that he couldn't find any history of cart pick up at that address of that street. I suggested that maybe it's under this other street name. "Which street do you live on?!?" he asked. 'The first one, but our trash is picked up in the alley, which runs next to our house and the alley has a street name'. "Oh". "Nope, not finding it listed on there either". "This is most befuddling". I agreed!
    He let me go, reassuring me that he would make sure this was looked into, that he would call back if they had any further questions, and they would let me know when it was all sorted out so I could again try accessing my account. "Thank-you". "No, thank-you for being patient and even fun to talk to" he replied. I smiled.
    That day I felt like one of my sons. I never left a room with out taking the phone with me. But they never called. They didn't call the next day either, which was a Friday. 'Okay then... we'll see if this gets straightened out before next trash day' I told myself.
    I found this message in my email inbox when I got on line Sat. evening -

I just wanted to let you know that we will be sending you a new refuse cart in the next 3 business days because the cart that you currently have is not ready for the new Pay as You Throw Program.  We will be picking up your old cart on a service day sometime after that.  If you could please have your old cart empty and out on the curb on your service days that would help us a lot.  Thanks so much and let us know if you have any questions."  It had been sent by a lady. Well, he did pass the information on and it did get handled', 'Thank-you' I mentally said.
    Then I got to thinking about it. 'I really should send them a thank-you reply'. So I did. This is what I sent -
"Hi        :->
   Thank-you for looking into and rectifying our situation! We shall be watching for the arrival of our new cart, then transfer our trash into it and put the old cart out on trash days to be picked up. Kind of sad, I found that old cart to be such an aid(!).. I so enjoyed being able to just fill it up when I went on one of my cleaning sprees. It's almost like letting go of a beloved toy of my adulthood...
    Thanks again!!!
Cheryl B.

      At 8:00 a.m. Monday morning, she sent this back -
"Too funny! Have a great week!"

'Lord, thank-you for prompting me to start her week with a smile'.

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